Exchanges and returns

Return policy

At Daluz Beauty , we do not accept returns on our products, except in cases where the item has arrived defective or damaged .

If you receive a defective product or one with damaged parts, you must provide proof of this when you open the package upon receiving your order . In these cases, we will replace the defective product , but we do not issue refunds .

Refunds for withdrawal from the contract will not be accepted, in accordance with consumer and user regulations, except in the cases mentioned above.

Conditions of Replacement

• Initial shipping costs will not be refunded unless there was an error on our part or you received a defective or incorrect product.
• The customer will be responsible for the direct costs of the return , unless otherwise indicated by us.
• Product replacement will be processed as soon as we confirm the defect.

To begin the return process for a defective item, please follow the procedures provided and contact us as soon as possible.

📩 Contact email : info@daluzbeauty.com

If you have any additional questions, we'd be happy to help.