Frequently Asked Questions
Shipping and Deliveries
Do you ship to all of Spain?
Yes, we ship to all regions of Spain, including the Balearic and Canary Islands.
How long does it take for my order to arrive?
Domestic shipments typically take between 2 and 5 business days. During periods of high demand, this time may be slightly longer.
Can I track my order?
Once your order ships, you'll receive an email with a link to track your package in real time.
Do you ship internationally?
Yes, we ship worldwide. Please note that each country has its own customs regulations, tariffs, and import taxes. Daluz Beauty cannot guarantee that packages will not be subject to additional charges upon arrival. These costs, if applicable, are the customer's responsibility.
Products
Are the wigs made of natural hair?
Yes
Do we make custom/bespoke wigs?
Yes
Payments and Security
What payment methods do you accept?
We accept credit and debit cards (Visa, Mastercard, American Express), PayPal, and other payment options available through our secure payment gateway.
Is it safe to buy from DaluzBeauty?
Yes, our store uses SSL encryption technology and complies with PCI-DSS security standards to protect your data.
Exchanges and Returns
Can I return a product if I am not satisfied?
The entity will accept the exchange of products only if it is in perfect condition, keeping its original packaging and the manuals, accessories or promotional gifts included where appropriate. The user will have a period of 5 working days from receipt of the product.
How do I request a refund?
Contact us through our contact form or send us an email to [customer service email] with your order number and the reason for the return.
Contact and Support
How can I contact you?
You can write to us using our contact form on the website or send us an email to info@daluzbeauty.com .
Do you have customer service by phone or WhatsApp?
No. Any enquiries or questions should be sent to our e-mail address: info@daluzbeauty.com. If you would like us to contact you by phone, please leave your contact details in the same email and we will get in touch with you.